Kaseya Webinars

SMBs: Ready for the Rebound

From cloud-based applications and remote monitoring to mobilizing their workforces, SMBs are poised to spend as the economy turns around. We take a look at the technologies that SMBs will focus on in 2010 and work through what SMBs are doing to secure their networks, and what they should be doing. Join industry experts in featured presentations that dig deep into the latest trends and opportunities in the SMB Market LIVE

IT Business Strategies for 2010 That Will Give You an Edge

In this educational webinar you will learn several new IT business strategies that will keep you on the competitive edge for 2010. Rob Leon, Vice President of Operations at inhouseIT will share his firm's goals and objectives as the New Year approaches.

Horror Stories: Managing IT Across Multiple Locations

How one extra sharp IT manager eliminates daily agony, hassle and repetition

Take the IT Challenge: Managing K-12 systems with small budgets and few resources

Learn how a Technology Director overcame the challenge of a small budget and few resources to manage multiple IT assets effectively

MSP Insight - The Right Way to Sell During the Recovery

The economic recovery may be jobless but it has begun, and business customers are increasingly beginning to reallocate budget for IT. When those opportunities arrive, how well will you resist the temptation to simply deliver break and fix services versus positioning new customers into managed services that have lower initial revenue but continue to pay over time?

Managing Healthcare IT: Is Your Environment As Healthy As It Can Be?

Join us for this Healthcare IT News sponsored webcast and discover how a Technology Director for a regional hospital diagnosed the causes of inefficient systems management and applied an effective cure.

The End of Insanity: Manage school IT systems without going crazy

Discover how one brilliant IT manager avoids daily agony, hassle and repetition

Best Practices for Managed Service Providers Virtual Trade Show

Horror stories: Managing IT Across Multiple Locations

Increasing demand and shrinking budgets can make systems management across multiple locations a frightening experience. You’ve got too many software tools and too few people to keep up… How will you do it all AND be innovative at the same time? If you’re too busy patching, fixing and updating, you can’t focus on new ideas.

Managing Healthcare IT: how sick is your environment?

Every year, the demands on your IT department go up. How will you respond with limited resources and shrinking budgets? Unfortunately, many IT managers are overwhelmed, become frustrated and fail. Patients, medical staff and administrators depend on you to deliver IT services across multiple locations. How will you do it all AND be innovative at the same time? If you’re too busy patching, fixing and updating, you can’t focus on new ideas.

Top ten ways to flunk out of your school IT job

Every year, the demands on your IT department go up. How will you respond with limited resources and shrinking budgets? Unfortunately, many school IT managers are overwhelmed, become frustrated and fail. Students, teachers and administrators depend on you to deliver IT services across multiple locations. How will you do it all AND be innovative at the same time? If you’re too busy patching, fixing and updating, you can’t focus on new ideas.

Converting SMB Customers to Managed Services

Join MSP Partners thought leader Jim Hamilton and industry legend Gary Pica as they discuss the keys to converting SMB customers to managed service agreements. Converting existing customers and adding new managed service customers has been frustrating for many IT service providers - Michael and Gary will get right to the core issues, including: • The top reasons why IT service providers fail to convert their existing customer base to managed service agreements • Why so many MSPs struggle to add new customers • How to show maximum value when presenting your offering

Why Do Managed Service Providers Fail?

It seems like every day that a new managed service provider (MSP) starts up, with loads of new servers and a seemingly compelling business plan . . . only to give up a couple of years later, or to accept significantly lower profits and growth than initially anticipated. Why are the benefits of a stable client base with regular subscription income so difficult to achieve in practice? Find out how to avoid these pitfalls and achieve success in a demanding yet different type of business.

Growing your Managed Services Business: The Keys to Success

Despite the ongoing economic crisis unfolding, managed service providers (MSPs) are optimistic about growth prospects for the business. Join CompTIA president and CEO Todd Thibodeaux and MSP industry legend Gary Pica (former MSP who grew his business to over 7000 endpoints/$6M per year) as they address what MSPs need to do to compete in today’s changing landscape.

Converting SMB Customers to Managed Services

Industry legend Gary Pica (a managed services provider who built a $6 million MSP powerhouse) and Rich Freeman (senior consulting editor of ChannelPro-SMB magazine) will guide you through the keys to growing managed services revenue.

Growing Your Managed Services Business: Get The Right Technology Or Get Run Over

Your IT automation platform is at the center of your MSP offering. Hear how one IT service provider made every mistake in the book, but finally found the right tools to create 7,000 managed endpoints and $500,000/month in revenue. Join Peter Varhol of Technology Strategy Research and MSP industry legend Gary Pica as they address what MSPs need to do to compete in today’s changing landscape.

Top Five MSP Pitfalls: Why do managed service providers fail?

The Institute for Partner Education & Development (IPED) projects a full 85 percent of Solution Providers will deliver managed services this year. Still, many fledgling MSPs will face significant hardships as they embark into managed services. Learn about the top five pitfalls and how to avoid them.

Converting SMB Customers to Managed Services

Successful MSPs are emerging around the world; yet many IT service providers still have not caught the wave. If you are an MSP that has not gotten the results you deserve or an IT service provider who is wondering if the managed services model is right for you, this is a webinar you will not want to miss!

Why Do Managed Service Providers Fail?

Join MSP industry legend, Gary Pica as he draws upon his years of experience in starting up and running a successful MSP, and explains how to avoid the top 5 pitfalls and achieve success in a demanding yet different type of business.

IT Service Providers: Reduce Costs and Increase Productivity with Kaseya and Autotask

The combination of Autotask and Kaseya dramatically reduces complexity and increases productivity for IT services providers. Join and learn how Mathew Dickerson, Managing Director of AXXIS Technology uses Kaseya/Autotask to increase his business’ productivity and boost his MSP revenue.

Owning Your Own Backup and Disaster Recovery Solution

Learn how implementing the right solution with the right licensing program can allow you to reliably and profitably sell disaster recovery as a service.

emPower Program Update: Deep Dive into New Services Offerings

In this Webinar, Kaseya's IT Services team will drill into details of the service offering, the impact it has on existing customers, what is included and what to expect for 2009.

2009 and Beyond: Episode 12 of the Kaseya MSP Education Series

Are you ready for a look into the future? See where managed services are headed and get a glimpse at product roadmaps that will help you position your MSP business to weather the economic storm of 2009.

Kaseya First Look - New KES 2.0 and BU/DR 3.0 Product Release

Please join Kaseya's EVP of Product Marketing, Jim Alves for a first look at the upcoming new releases of the Kaseya Endpoint Security (KES) and Backup/Disaster Recovery (BU/DR) modules.

Enabling University-Wide IT Availability Through Remote Systems Management

Join this webinar to learn how University of Kentucky’s Research and Information Services department implemented an automated systems management solution from Kaseya that gave the IT support staff a complete view into systems on the network.

Guaranteeing Efficiency in the Classroom Through IT Automation

From the firsthand experience of Ben Beinfeld, IT Director for KIPP NYC, IT professionals will discover how, through IT automation, K-12 organizations can make the most of their resources and manage their entire IT infrastructure from a single – fully integrated – web based platform.

Supercharging your Managed Service Practice: Ready-Set-Grow!

Join us in this Webinar as Gary Pica, General Manager for Pennsylvania-based managed service provider (MSP), mindSHIFT Technologies Inc, shares the key decisions that changed the results of his company in a dramatic fashion.

emPower Program Expanded: Be the First to Hear the Highlights!

Available in three new service levels, Kaseya augments managed service offerings, allowing staff to focus on more strategic, revenue-generating projects.Through this educational Webcast, IT Service Program Manager Bob Penland will provide a comprehensive overview of Kaseya’s new “Monitor”, “Automate” and “Manage” emPower IT Services offerings.

From MSP to eBusiness Consultant - Episode 11 of the 2008 Kaseya MSP Education Series

MSPs have an opportunity to take their practices to a whole new level in 2009 as a perfect storm of economic turmoil, energy conservation awareness, IT staffing strains, and increased security and compliance needs positions them as critical, strategic advisors to their business customers; but what should MSPs be wary of?

Ensuring Business Continuity Through IT Automation

By automating key IT tasks, developing solid business processes and implementing best practices, WTAS was able to experience cost reduction, increased revenue, improved value and the power and control to strategically align IT objectives with business goals throughout their fourteen locations.

Three Steps to Successful Managed Services: Define - Deliver – Manage

In this Webinar, you will gain insight into positioning your business in a tight economic climate and obtain a valuable perspective on service definition, delivery & management.

What IT Services Should You Automate Next?

Please join Guy Currier, Executive Director of Research at Ziff Davis Enterprise, and Jim Alves, EVP of Product Marketing for Kaseya as they present the results of a Ziff Davis Enterprise survey of 304 IT professionals in mid-sized companies that explored their attitudes towards and adoption of IT automation. The speakers will put the survey findings into context and discuss the benefits of automating specific tasks including audit/discovery, endpoint security, upgrades and patches, back-up, compliance, availability, and performance monitoring.

Kaseya NOC Assist - Services Overview

With NOC Assist, you maintain complete control over usage, data collection and all end user interaction. With all Kaseya service offerings, It’s always YOUR NOC, YOUR data, YOUR customer and under YOUR control. Learn how here.

Branching Out Your MSP Business

Avoid some of the costly and time consuming errors MSPs can encounter when branching out their businesses by attending this free interactive Everything Channel NetSeminar.

Utilizing IT Automation to Solve Systems Management Challenges for State and Local Government

IT Professionals bear the responsibility for ensuring that IT assets are secure, protected and always available. Up-to-date and uninterrupted access to corporate IT resources, as well as financial considerations and reduction of downtime is imperative to the overall business objectives. This was the case for Scott Nicewarner, IT Manager for City of Hagerstown.

The (Not So) Small Business Opportunity: Episode 9 of the 2008 Kaseya MSP Education Series

A treasure chest of small business end-user data has just arrived from Everything Channel’s research group. During this special NetSeminar we’ll unlock the ways you can leverage growth of your small business Managed Services customer base.

The 4-1-1 on Systems Management and IT Automation

Do you know where you stand in relation to your peers when it comes to IT automation? That’s the question asked by Kaseya recently in commissioning a study on systems management and IT automation; and Kaseya, producers of the Kaseya IT automation platform, wants to share with you the results of this survey.

Kaseya User State Management Product Overview - MSP Edition

As an IT Service Provider, you are looking for ways to increase your value, extend your services and exceed customer expectations. From Vista Migration to “Green IT”, Service Providers have the power to address these SMB IT challenges.

Kaseya User State Management Product Overview - IT Department Edition

As an IT Professional, you are looking for ways to expand services, maximize resources and exceed user expectations. From Vista Migration to “Green IT”, you have the power to address these IT challenges.

Building Your Customer Base Episode 8 of the 2008 Kaseya MSP Education Series

Growing your Managed Services Business with new customers is where the fun begins in the MSP market and this lively interactive NetSeminar will show you how.

Budgeting 2009 Make This the Year You Regain Control of Runaway IT Costs

How are you planning to do more with less next year? Each year, this question is posed to IT executives by their financial counterparts. This Webcast will help IT professionals -- just in time for budget season -- to put together justifications and the right business case for an IT automation initiative.

The Automation Revelation A Webcast Designed for IT Service Providers

You have done your research on the benefits of managed services, and are well on your way to becoming a managed service provider (MSP) – but what is missing? It’s time to take a closer look what it takes to be a successful MSP – what services to deliver, how to price them and how to migrate customers to SLAs.

Streamlining Proactive Systems Management with IT Automation

During one of the largest specialty contractor mergers in U.S. history, Baker Triangle needed a solution to audit and discover corporate IT assets and ensure that the new company’s workers were fully supported. The company’s IT staff soon realized the value of IT automation and began to implement it throughout the organization, automating help desk, remote PC administration, patch management, backup and anti-virus management.

The Right MSP Mix - Episode 7 of the 2008 Kaseya Education Series

Everyone knows the best recipe in the world can be ruined by too much, or too little, of even a single ingredient. Well, the ingredients that make up your managed services business can be just as volatile, so for this episode we break out the measuring cups to help make sure your MSP business rises to the top.

Going Green with Managed Services

The “Green Revolution” has swept the managed services space in many ways. As the push toward conserving energy gains momentum in the IT industry, managed services providers have an opportunity to promote the model and be a part of the Green IT movement. Best practices in IT automation not only streamline IT costs but also help IT service providers contribute to Green initiatives in the way they deliver their managed services. The result: Reduced carbon footprints and increased energy savings, delivered simultaneously with improved service levels and lower operational costs.

IT Automation: A Path To Business Innovation

More enterprises, especially SMBs, are finding that application upgrades, bug fixes, security patches, and the like can be handled more efficiently through IT automation – thus freeing IT resources for business innovation projects. IT automation helps promote the overall productivity of the IT department and it enables companies to be more proactive, rather than reactive, to changes in the enterprise. Learn how to become one of those companies by viewing this webcast.

Simplified Management with IT Automation

Businesses of all sizes must now contend with complex systems and a variety of business challenges, including regulatory compliance, green computing initiatives, and pressure to reduce IT costs. Add to that the challenges of managing multiple remote networks and an unprecedented level of application integration, and you will quickly begin to understand the day of a busy IT professional.

Kaseya Out-Tasking Monitor Assist/NOC Assist - ROI Model & Case Studies

See how Kaseya Customers can extend their service offerings to include 24/7/365 monitoring and remediation of servers, workstations, and network devices. Gain instant access to a 24/7/365 monitoring, remediation, and patch team without having to hire a full-time resource. Come learn about the ROI Model of using these services, listen to the case studies and quotes, or just come to listen to how these services can be integrated into your existing SLA’s without changing your delivery strategies at all. After this session, you may find a way to get your nights, weekends, and holidays back!

Affordable Data Protection and Business Continuity Strategies for Public and Private Sector Businesses

Public and private sector businesses face the challenge of monitoring and maintaining their IT systems in order to protect sensitive customer data that often resides in remote locations. With this in mind, IT administrators must ensure systems are protected and secure, so the entire organization can run smoothly. Without endpoint security ensuring reliable day-to-day operations, businesses may compromise their ability to provide dependable and consistent services to their customers.

24/7/365 Monitoring Remediation with Kaseya Out-Tasking

Come see how Kaseya Customers can extend their service offerings to include 24/7/365 monitoring and remediation of servers, workstations, and network devices. Using your Kaseya Server, we deploy our "Best Practice"-based monitor and event sets, monitor for critical performance counters, services, and availability, collect rich reporting data, and only notify you of the alerts that require your attention. Our latest service, NOC Assist, will also include remediaiton and patch management. Gain instant access to 24/7/365 monitoring as a service without having to hire a full-time resource.

Pricing Managed Services: to SLA or not to SLA?

With so many options for building a managed services business, picking the right pricing model and making sure it's profitable is no piece of cake. With all the hype about service level agreements (SLAs), many service providers are eager to create their own, but how? What factors do they need to consider? What's the difference between a sustainable, high-margin SLA and a package that wastes time and resources?

Bundled Strategies for Data Protection

All indicators predict a continued and relentless increase in the number of threats aimed at your customer networks. But stamping out these threats with point products is no longer a cost-effective approach. What's needed is a bundled solution that brings the anti-virus, email protection, anti-spyware and other end-point security tools all under one management framework, and this free NetSeminar can show you how.

24/7/365 Monitoring Remediation with Kaseya Out-Tasking

Come see how Kaseya Customers can extend their service offerings to include 24/7/365 monitoring and remediation of servers, workstations, and network devices. Using your Kaseya Server, we deploy our "Best Practice"-based monitor and event sets, monitor for critical performance counters, services, and availability, collect rich reporting data, and only notify you of the alerts that require your attention. Our latest service, NOC Assist, will also include remediaiton and patch management. Gain instant access to 24/7/365 monitoring as a service without having to hire a full-time resource.

Marketing Managed Services

Delivering proactive IT services is one of the biggest trends affecting re-sellers, VARs and systems integrators. The latest advancements in IT automation are allowing traditional channel partner to transition their business from a reactive break/fix model to a recurring revenue model of managed services. Deploying a managed services solution is only the first step to becoming a successful managed service provider (MSP).

Are You Ready for the Next Evolution of Managed Services

As the managed service market reaches its' tipping point, it becomes more important to differentiate yourself through world class customer service, 7/24 support, proactive IT service delivery and keeping abreast of the latest technological developments. On Wednesday, April 16th at 11 am/2 p.m. EST, Scott Campbell, Assistant News Editor of Everything Channel, will host a frank roundtable discussion with MSP Partners on where the managed services market is today and where it's going.

Reducing IT Operations Costs Through Green Computing

Green computing is a high priority for most IT departments and IT service providers. While data centers are a primary target, the majority of business computing is on desktops, laptops and distributed services. Best practices in IT automation not only streamline IT costs but also help reach Green initiatives for IT administrators. Fortunately, Green Computing solutions exist today that address many of these concerns while providing solid business practices for decreasing operating expenses and boosting profitability.

Profitable Service Desk Strategies

The strain of service desk support can sap vital resources which could be better directed at new account development and marketing. It's a common dilemma, but there is a way to automate and add the resources you need to deliver world-class service desk support without having your costs spiral out of control.

MSP Business Models and Strategies

With so many ways to build a managed services business, picking the right MSP model and making sure it’s profitable is no small task. In this episode, the third of the 2008 Kaseya MSP Education Series, we move forward from preparing and pricing your MSP business to the fundamentals of designing it.

Kaseya 2008 Overview

Overview of the new features and functions within Kaseya 2008.