Kaseya IT Services
As a valuable resource for the successful ongoing deployment of the Kaseya IT Automation Platform, Kaseya IT Services augments your IT staff with an extended team of Kaseya IT experts. Through Kaseya IT Services you can outsource basic IT tasks, allowing you to focus your resources on strategic business goals while maintaining the availability, security and stability of your IT environment.
Predicting potential issues before they happen and receiving automatic alerts of a potential failure can dramatically decrease the impact on the organization. This requires personnel to be staffed 24/7/365, making staffing a challenge due to time requirements and the knowledge required to react, analyze and resolve issues.
Kaseya IT Services provides two important components in addressing this challenge:
IT Monitor Assist
Provides 24x7 monitoring services. Alarms are reviewed by Kaseya’s NOC Services team, filtered for false alarms and then escalated to designated contacts.
IT NOC Assist
Provides standard NOC services for routine preventive maintenance, remediation recommendations and pro-active monitoring of desktops, laptops, servers and network devices. Services are deployed using “IT best practice” standards and delivered in a predictable format across all customers insuring a consistent level of service.
