Kaseya Help Desk / Service Desk Software

Service Desk / Help Desk

Kaseya provides a comprehensive and integrated help desk and trouble ticketing system that helps IT professionals easily manage user’s expectations by providing IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can now interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop.

Deploy Service Desk / Help Desk capabilities in minutes
Easy to use with no long training cycles or requirement for consultants
Accessible from anywhere with no special servers or reconfiguration of your existing computing infrastructure
Keep track of issues, resolve them quickly and increase customer satisfaction

Remote Desktop Management
Kaseya’s remote control capabilities provide easy, fast and secure remote desktop management of your entire computing infrastructure from anywhere. Using Kaseya, you’ll no longer have to struggle to find that laptop in the field or change your firewall settings in order to gain access to computers behind a NAT or gateway.

Secure remote access to all of your managed computers
Complete control over remote control functions, including passwords, notification method, screen mode and control level
Grant end users the ability to access machines remotely with the capability of optionally blocking remote control access
Manage remote computers that are not part of administrators managed infrastructure through video streaming and utilize the video streaming feature for training sessions or quick support calls
Ensure maximum security using 256 bit RC4 encryption for all sessions, enabling a secure FTP environment with standard Explorer drag and drop file transfer capabilities
Implement secure online Chat between end users and support personnel and Secure Broadcast Messaging from administrators