How to get support at Kaseya
Welcome To Kaseya Customer Support
The Kaseya Knowledge Base. For immediate answers to your technical questions please utilize the Kaseya Knowledge Base. The Kaseya Knowedge Base (KKB) includes a wealth of articles and information to help you in your installation and usage of the Kaseya IT Automation Framework.
Web Based SupportIf the information you require is not available on the Kaseya Knowledge Base, please raise a support request online using our Web Support Form. This is the required first step for direct support. Your request will be registered, prioritized and responded to in a timely manner. Kaseya Support is a 24/7/365 entity and it is our commitment is to provide a suggested resolution or a request for additional information within one business day. You can learn more about our Support Policy here.
Your support is AWESOME... Not only did they send the email that says "we'll be in touch soon" but they called in minutes and reviewed the troubleshooting steps with me. I didn't have to start at square one with them, they really hit the ground running... Way to go!
Business Improvement Through Best Practice IT Management and Kaseya by EMA
